We accept online merchandise exchanges only; online merchandise cannot be returned for a refund. You can only make 1 exchange.
Returned merchandise must be in new condition. Items that cannot be exchanged:
- Special Order items that were ordered specifically for you as indicated on the product detail page as well as the checkout process.
- Personalized and dyed items are final sale, no returns, no exchanges.
- Final Sale items cannot be returned nor exchanged.
- Process for Exchanging Merchandise
Obtain a Return Merchandise Authorization (RMA) Number by calling us within 7 days from the date your order was received. Please note: exchanges will not be accepted without an RMA Number. RMA Numbers expire 14 days after the date they are created; the exchange will not be accepted if it is received after that time.
Once the RMA is created, you will ship the item to the address provided to you. Please include a brief note describing the reason you are exchanging the merchandise and write the RMA# on the outside of the shipping package.
Important Note: For your protection, please send your package via a shipping service that can be tracked, such as Registered USPS, FedEx, or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) shipped. You are responsible for lost packages sent via a non-traceable method.
Once received at our facility, your exchange will be processed within 5 to 7 business days and the new item will be shipped out to you in 1 to 2 months. Credits are processed upon confirmation and inspection of the return. You will receive store credit for the difference (if any). If there is a balance, you will be contacted to make up the balance.
If the item(s) are shipped back in an unacceptable condition, we will not be able to process an exchange and will therefore ship the merchandise back to you.
Defective, Damaged or Mis-shipped Items
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 7 days of receiving shipment. To report such items, contact us via the e-mail address or phone number listed on our website.
Depending upon stock availability, Lovest will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).
For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
Online Changes & CancellationsOur order fulfillment and shipping systems are designed to send orders quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes product changes as well as payment, shipping address and shipping method